Terms of service
Last updated: May 2026
1. About These Terms
These Terms of Service ("Terms") govern your use of the Veleeria website located at veleeria.com ("Site") and your purchase of any products from Veleeria ("we", "us", "our").
By accessing our Site or placing an order, you agree to be bound by these Terms. Please read them carefully before purchasing.
2. Eligibility
By using this Site you confirm that:
- You are at least 18 years of age
- You have the legal capacity to enter into a binding agreement
- You are not prohibited from purchasing our products under the laws of your jurisdiction
3. Products
3.1 Product Descriptions
We make every effort to display our products as accurately as possible. However we do not guarantee that product descriptions, images, pricing or other content on the Site is complete, accurate or error-free.
3.2 Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
3.3 Medical Disclaimer
The Ember™ is a consumer wellness device. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or medical condition including endometriosis.
The information on this Site is for general informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional regarding any medical condition or before changing your treatment plan.
Results may vary between individuals. Testimonials and reviews reflect individual experiences and are not a guarantee of outcomes.
4. Orders & Payment
4.1 Placing an Order
When you place an order through our Site you are making an offer to purchase a product. We reserve the right to accept or decline any order at our discretion.
4.2 Order Confirmation
A confirmation email will be sent to you after your order is placed. This confirmation does not constitute acceptance of your order — acceptance occurs when your order is dispatched.
4.3 Pricing
All prices are displayed in the currency relevant to your region. We reserve the right to change prices at any time without notice. Prices at the time of your order will be honoured.
4.4 Payment
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. All transactions are processed securely. We do not store your payment card details.
4.5 Failed Transactions
If your payment fails or is declined, your order will not be processed. Please contact your bank or payment provider in the first instance.
5. Shipping & Delivery
5.1 Dispatch Times
Orders are typically dispatched within 1–3 business days of payment confirmation.
5.2 Delivery Timeframes
Estimated delivery timeframes are provided at checkout and in our Shipping Policy. These are estimates only and not guaranteed.
5.3 Risk & Title
Risk and title in the products passes to you upon delivery.
5.4 Undeliverable Orders
If an order is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange redelivery. Additional shipping charges may apply.
6. Returns & Refunds
Our Refund and Returns Policy is incorporated into these Terms by reference and is available at [veleeria.com/policies/refund-policy].
Your statutory rights under applicable consumer protection legislation are not affected by these Terms.
7. Promotional Codes & Discounts
- Promotional codes must be applied at checkout and cannot be applied retroactively
- Only one promotional code may be used per order unless otherwise stated
- Promotional codes cannot be exchanged for cash
- We reserve the right to withdraw or modify any promotion at any time
8. Intellectual Property
All content on this Site including but not limited to text, graphics, logos, images, product designs and copy is the property of Veleeria and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or create derivative works from any content on this Site without our express written permission.
9. User Conduct
By using this Site you agree not to:
- Use the Site for any unlawful purpose
- Submit false, misleading or fraudulent information
- Attempt to gain unauthorised access to any part of the Site or our systems
- Post or transmit any harmful, offensive or defamatory content
- Use automated tools to scrape, crawl or extract data from the Site
10. Third Party Links
Our Site may contain links to third party websites. These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
11. Disclaimer of Warranties
To the maximum extent permitted by law, Veleeria provides the Site and products on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement.
We do not warrant that:
- The Site will be uninterrupted or error-free
- Defects will be corrected
- The Site or the server that makes it available are free of viruses or harmful components
12. Limitation of Liability
To the maximum extent permitted by applicable law, Veleeria and its directors, employees, agents and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages including but not limited to loss of profits, data, goodwill or other intangible losses arising out of or in connection with:
- Your use of or inability to use the Site or products
- Any unauthorised access to or use of our servers or personal information
- Any errors or omissions in content on the Site
Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the amount you paid for the relevant product.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law or other applicable mandatory consumer protection legislation.
13. Indemnification
You agree to indemnify and hold harmless Veleeria and its directors, employees and agents from any claims, damages, losses, liabilities and expenses (including legal fees) arising from your use of the Site, your violation of these Terms, or your violation of any third party rights.
14. Privacy
Your use of the Site is also governed by our Privacy Policy, available at [veleeria.com/policies/privacy-policy]. By using the Site you consent to our collection and use of your data as described in that policy.
15. Governing Law & Dispute Resolution
15.1 Governing Law
These Terms are governed by the laws of [Your State, Australia] and the Commonwealth of Australia. For customers in other jurisdictions, mandatory local consumer protection laws also apply and are not excluded by these Terms.
15.2 Disputes
We would prefer to resolve any dispute with you directly. If you have a concern please contact us at support@veleeria.com before initiating any formal proceedings.
15.3 Consumer Rights
Nothing in these Terms affects your rights under:
- Australia: Australian Consumer Law (Competition and Consumer Act 2010)
- United Kingdom: Consumer Rights Act 2015
- United States: Applicable federal and state consumer protection laws
- Canada: Applicable provincial consumer protection legislation
16. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.
17. Severability
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy and Shipping Policy, constitute the entire agreement between you and Veleeria in relation to your use of the Site and supersede all prior agreements and understandings.
19. Contact Us
For any questions regarding these Terms:
📧 support@veleeria.com 🌐 veleeria.com 📍
These Terms of Service were last reviewed in May 2026.